FREQUENTLY ASKED QUESTIONS
1. Why does the self-serve coin laundry not open until 3pm?
Answer: The laundromat began its new self serve hours during the peak of COVID to ensure that our staff could continue to operate safely, but we also saw an exceptional increase in Pick-Up and Delivery clients as well as our contract Pick-Up and Delivery clients for Elder Services of Cape Cod during this time, that we now use every single washer and dryer during our day shift to process the 500+ client orders each week. We now use our day shift of 8am to 3pm to process these orders before allowing our self-serve clients the full laundromat after 3pm and on both weekend days.
2. Your machine "ate" my quarter...aka...jammed quarter in washer or dryer...
There are a few reasons that your quarter may become jammed in a machine. It could be that it is a humid day, it could be a damaged quarter or, most likely, you fed the quarters into the machine too quickly. Please take the time to put one quarter in slowly at a time and listen for each quarter to drop inside the coin box before inserting the next quarter. If you think a quarter is jammed, press the coin release button next to the coin slot until it falls out.
3. Why is there still soap on my clothes after the wash cycle completed?
Most likely, you used too much soap for the wash cycle. Cape Cod water is "soft" and our machines agitate fast. Both combine to require less soap than manufacturers recommend. We see the biggest issue of this with the soap brand Tide, which is already very high sudsing product. For this reason, we do not sell Tide soap at our laundromat. Quick fix if you think you added too much soap: add liquid fabric softener to your wash if it is still processing. Fabric softener can lessen the effects of too much soap.
4. Why are my clothes not dry after 30 minutes of drying?
Our dryer temperature is set by the manufacturer for safety, they do not run any hotter than your dryer at home. Heavier items such as blue jeans, comforters and jackets/sweaters will take longer time to dry than t-shirts and sheets. Items such as blankets and comforters also "ball up" in dryers and need to be unrolled and rotated 1-2 times to dry fully. As a standard practice, we always dry each load between 45-60 minutes depending on the items and size. Please keep in mind, that each time the dryer door is opened and has to be restarted, the temperature has lowered and must reheat to full heat again which also delays drying time.
5. I used a top-load washer and my clothes did not rinse out fully, what happened?
While we understand choosing a washing machine style can seem daunting to some, top load washers, while familiar, are not suitable for loads of laundry over 15 pounds or for large items like blankets, comforters or heavy jackets. If you used a top load style washer, and it did not rinse the water fully, most likely you had too large of a load in that type of machine. They are NOT designed to accommodate spreads and comforters and clothing should never reach over half way up the machine to allow space for the water and clothes to properly agitate and drain. Our front load washers are BEST for loads of laundry over 15 pounds as well as for bigger items like comforters and spreads.